Refund/Return Policy

Refund Policy


Returns Information
Returns Address:

Please email for return address.

We offer a 21 day full refund policy. Any item must be returned to us within this time frame, unused and in it's full original packaging. Returns postage for non faulty items must be covered by the consumer and we are not able to refund your original postage costs if you have selected an enhanced delivery service.

Please note that in that Electricians Direct will not refund any enhanced postage fees (except if the goods are faulty or if you have received a wrong product). We would advise you to use a tracked or signed for delivery service when making a return as we cannot be held liable for the loss of any parcel on its return journey to Electricians-Direct.

Returns Terms and Conditions
Returned goods must be unused, in a saleable condition and in their original packaging with all labels still attached. All returns must have a completed returns form.
We will refund you to your original payment method. We make no charge for returns, there is no restocking fee. Customised items cannot be returned*

Gift vouchers are not refundable.

Please do not send your purchase back to the manufacturer.

Electricians Direct customers have 21 days from date of delivery to return their orders. This excludes faulty/damaged items.

We do not offer an exchange service for incorrectly ordered goods. If you require a replacement or alternative product please visit the website and place a new order. This will simplify and speed up receipt of your new item.

We do not accept any returns on products that have been custom built or that have been personalised. This excludes faulty items which can be returned in line with our standard faulty item return policy.

All our products carry a minimum full 12 month manufacturers warranty or longer where stated.

Should you receive a defective product, please email us at to arrange an exchange or refund. We aim to replace any defective items with replacements. If this is not possible we shall refund you immediately.
Exchanged items will be sent out once we have received the defective item back from you.

You should have received our Standard Returns Form with your order. If not please email us and we'll send our returns document via email.

For all Christmas Gift purchases we offer a 30 day extended returns policy from Christmas Day so shop with confidence this Christmas at